Legal notice

DISTANCE SALES AGREEMENT

PLEASE, pursuant to the relevant law, read the following contract text printed in 12-point bold font. In addition, every buyer who shops on our website is deemed to have read and accepted all provisions of the following sales contract organized by us, without the need for any further notice.

ARTICLE 1 – PARTIES TO THE CONTRACT

SELLER: Filiz Demiral
Address: Akdeniz Mah. 1332 Sok. No:7/Z1 Konak – İzmir
Tel: +90 533 602 67 30
E-mail: info@gelinaksesuari.tr
Web: https://gelinaksesuari.tr

BUYER: Customer (The Buyer is the person who makes purchases from the Seller’s website at https://gelinaksesuari.tr. The address and contact details provided by the Buyer in the invoice and communication details shall be taken as basis.)

By accepting this Agreement, the Buyer acknowledges and declares in advance that, upon confirming the order, he/she will be obliged to pay the order amount and, if applicable, shipping fee, tax and other additional charges, and that he/she has been informed in this regard.

ARTICLE 2 – SUBJECT OF THE CONTRACT

The subject of this Agreement is to determine the rights and obligations of the Parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the goods/services that the Buyer orders electronically from the Seller’s website https://gelinaksesuari.tr, which possess the qualities mentioned in the Agreement and the sales price specified in the Agreement.

The Buyer acknowledges that he/she is informed of the basic characteristics, sales price, payment method, delivery conditions, and all preliminary information regarding the goods/services subject to sale, as well as the right of withdrawal; confirms these preliminary information electronically; and then orders the goods/services in accordance with the provisions of this Agreement.

The Buyer further acknowledges that no right of withdrawal can be exercised for products whose packaging, tape, or protective elements have been opened after delivery due to health and hygiene concerns. Opening of the product packaging is within the scope of exceptions to the right of withdrawal.

The prices listed and announced on the site are the sales prices. The announced prices and promises remain valid until they are updated or changed. If a time-limited product is announced, the announced price is valid until the specified time.

The Buyer accepts and undertakes that the information entered into the system during membership or purchase belongs to him/her, or that he/she has permission to use/share such data, and that he/she will not enter any data into the system for which he/she has no usage rights. Otherwise, all responsibility shall belong to the Buyer. The preliminary information and invoice available on the payment page of https://gelinaksesuari.tr are integral parts of this Agreement.

ARTICLE 3 – DATE OF AGREEMENT, DELIVERY OF GOODS/SERVICES, PLACE OF PERFORMANCE, AND METHOD OF DELIVERY

This Agreement is issued on the date the Buyer places the order. The goods/services shall be delivered to the Buyer at the address specified by the Buyer. Packages that are thought to be damaged during shipment must be opened and inspected in front of the company official before being accepted. If there is any damage to the product, a report must be filed with the cargo company, and the product should not be received. If no report is filed, the Buyer is deemed to have accepted that the cargo company has fully performed its duty after delivery.

ARTICLE 4 – GENERAL PROVISIONS

4.1. The Buyer accepts that he/she has read and understood the preliminary information regarding the essential characteristics of the products, the sales price and payment method, and delivery, as shown on the website, and that he/she has provided the necessary confirmation electronically.

4.2. The Product shall be delivered packaged and intact, together with its invoice, to the delivery address specified by the Buyer on the website, within a maximum of 30 days.

4.3. If the Product is to be delivered to another person/institution other than the Buyer, the Seller cannot be held responsible if the person/institution refuses to accept the delivery.

4.4. The Buyer is responsible for checking the Product upon delivery and for not accepting it if there is any issue caused by the shipment, and for requesting a report from the cargo company official. Otherwise, the Seller will not be held liable.

4.5. The Contract approved electronically by the Buyer during shopping on the website is sufficient and valid in all cases.

4.6. Unless otherwise stipulated in writing by the Seller, the Buyer must fully pay the price of the Product before delivery. If the Product price is not paid to the Seller before delivery, the Seller may unilaterally cancel the contract and may not deliver the Product.

4.7. If, for any reason, after the delivery of the Product, the Bank/financial institution of the credit card used does not pay the Product price to the Seller, the Buyer shall return the Product to the Seller within 3 days, with all expenses borne by the Buyer. The Seller’s right to pursue the Product price and other contractual and legal rights are reserved.

4.8. In extraordinary circumstances beyond normal sales conditions (such as adverse weather, earthquake, flood, fire, etc.), if the Product cannot be delivered within 30 days and the delay exceeds 10 days, the Seller will inform the Buyer. In this case, the Buyer may cancel the order, order a similar product, or wait until the extraordinary situation ends. In case of order cancellation, if the Product price has been collected, it will be refunded to the Buyer within 10 days.

4.9. The Buyer may communicate demands and complaints regarding the Product and sale to the Seller through the Seller’s contact channels specified in the introduction part of this Agreement.

4.10. For the delivery of the Product, the price must be paid by the payment method preferred by the Buyer. If the Product price is not paid or cancelled in bank records, the Seller is deemed released from its obligation to deliver.

4.11. The Seller has the right to contact the Buyer through letters, e-mails, SMS, phone calls, and other means using the address, e-mail, fixed and mobile phone lines, and other contact information specified in the registration form or updated later by the Buyer. By accepting this Agreement, the Buyer declares that he/she consents to such communication.

4.12. The Buyer accepts and undertakes in advance to comply with the legal regulations while using the Seller’s website. Otherwise, all legal and criminal liabilities will belong exclusively to the Buyer.

ARTICLE 5 – RIGHT OF WITHDRAWAL

The Buyer may return the order within 7 days, without opening the Seller’s product box, with the approval of customer service. Once the order reaches our return warehouse, it will be examined, and if confirmed unopened, the refund will be processed to the Buyer’s bank.

Since the products are cosmetic products, the right of withdrawal applies only if the product packaging has not been opened in any way. Otherwise, no returns or withdrawal rights are accepted.

If the Buyer believes the package is damaged during shipment, he/she must open and inspect it before accepting delivery in the presence of the cargo company official. If there is any damage, a report must be filed, and the product should not be received. Failure to file a report means the Buyer is deemed to have accepted that the cargo company has fully performed its duty.

If any deterioration, breakage, damage, tearing, usage, or similar conditions are detected in the product, or if the product is not returned in the same condition as delivered, the return will not be accepted, and no refund will be made.

Refunds will be finalized within 7 (seven) business days after the product reaches the Seller, provided there is no contrary situation.

Credit card refunds are subject to the refund processes of the respective banks. The Buyer is informed that refund processing times may vary from bank to bank.

ARTICLE 6 – PROTECTION OF PERSONAL DATA AND CONFIDENTIALITY

The information specified in this Agreement by the Buyer and the information provided to the Seller for payment purposes shall not be shared with third parties other than the cargo company contracted by the Seller. If the Seller is obliged to disclose such information within the framework of administrative or legal obligations, the Buyer cannot hold the Seller responsible.

The Seller declares that it will process the Buyer’s personal data duly within the scope of the Law No. 6698, that it will prevent unlawful processing, access, or disclosure of personal data, ensure its protection, and that sufficient technical and administrative measures have been taken. The Seller shall delete, destroy, or anonymize the data once the purpose of processing ceases.

By approving this Agreement, the Buyer declares and undertakes that he/she has been informed about the processing of personal data by the Seller within the scope of the Law No. 6698.

ARTICLE 7 – AGREEMENT ON EVIDENCE, COMPETENT COURT, AND ENFORCEMENT

In the resolution of any disputes arising from or related to this Agreement, the Seller’s records (including computer and audio records) constitute conclusive evidence. Consumer Arbitration Committees up to the value announced by the Ministry of Science, Industry and Technology, and Consumer Courts and Enforcement Offices in İzmir shall have jurisdiction in cases exceeding that value.

The Buyer declares, accepts, and undertakes that he/she has read all conditions and explanations written in this Agreement and the order form, which is an integral part of the Agreement, that he/she has received all sales conditions and other preliminary information, examined them, and fully accepted them.

When the Buyer makes the payment for the order placed on the website, he/she is deemed to have accepted all terms of this Agreement. The Seller is obliged to make the necessary software arrangements to ensure that this Agreement is read and accepted by the Buyer on the website before the order is confirmed.